Privacy Policy

1. Information We Collect

Personal Information

When you contact us for AC services, we may collect:

• Contact Details: Name, phone number, email address
• Service Address: Location where AC service is required
• Service Information: AC model, problem description, service requirements
• Billing Information: Payment details for completed services

Automatically Collected Information

• Website Usage: Pages visited, time spent, device information
• Location Data: General location for service area verification
• Communication Records: Call logs, WhatsApp messages, service inquiries

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Scheduling, performing, and completing AC services
• Communication: Confirming appointments, providing service updates
• Customer Support: Responding to inquiries and resolving issues
• Service Improvement: Enhancing our AC repair and installation services
• Safety & Security: Ensuring technician and customer safety
• Legal Compliance: Meeting regulatory and legal requirements

3. Information Sharing and Disclosure

We Do NOT Share Your Information With:

• Marketing companies or advertisers
• Data brokers or third-party sellers
• Unrelated business partners

We May Share Information With:

• Service Technicians: Only necessary details for service completion
• Payment Processors: Secure transaction processing
• Legal Authorities: When required by law or legal process
• Emergency Services: In case of safety emergencies

4. Data Security

We implement robust security measures to protect your information:

• Secure Storage: Encrypted databases with restricted access
• Staff Training: Regular privacy and security training for all employees
• Access Controls: Limited access to personal information on need-to-know basis
• Regular Updates: Continuous security system monitoring and updates
• Secure Communication: Encrypted phone and messaging systems

5. Data Retention

We retain your information for the following periods:

• Service Records: 3 years for warranty and service history
• Contact Information: Until you request removal or opt-out
• Payment Records: 7 years as required by tax regulations
• Website Analytics: 2 years for service improvement

You can request deletion of your personal information at any time, subject to legal retention requirements.

6. Your Rights and Choices

You Have the Right To:

• Access: Request a copy of personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Complaint: File complaints about our privacy practices

How to Exercise Your Rights:

Contact us using the information below, and we'll respond within 30 days.

7. Cookies and Website Technology

Our website uses minimal cookies and tracking technologies:

• Essential Cookies: Required for website functionality
• Analytics: Basic usage statistics to improve our website
• Communication Tools: WhatsApp integration for customer support

You can disable cookies in your browser settings, though this may affect website functionality.

8. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our business practices
• Legal or regulatory requirements
• New technology implementations
• Customer feedback and improvements

We will notify you of significant changes via:

• Website announcement
• Email notification (if you've provided email)
• Phone call for major policy changes

11. Governing Law

This Privacy Policy is governed by the laws of India and the state of Madhya Pradesh. Any disputes will be resolved in the courts of Indore, Madhya Pradesh.