Terms of Service

1. Service Agreement

These Terms of Service ("Terms") govern your use of AC repair, installation, and maintenance services provided by Indore AC Repair Center 50.

Acceptance of Terms

By engaging our services, you agree to:

• Be bound by these Terms and Conditions
• Provide accurate information about your AC service requirements
• Allow our technicians safe access to your property
• Pay for services as agreed upon completion

2. Services Offered

Our AC Services Include:

• AC Installation: Split, Window, Cassette, and Commercial AC units
• AC Repair: Cooling issues, electrical problems, compressor repair
• AC Maintenance: Cleaning, servicing, gas filling, filter replacement
• Copper Pipe Fitting: New installation and replacement
• Emergency Services: 24/7 emergency AC repair
• AMC Services: Annual Maintenance Contracts

Service Areas

We provide services across all major areas of Indore including Vijay Nagar, Nipania, Super Corridor, Mahalaxmi Nagar, and 37 other localities. View complete coverage →

3. Pricing and Payment Terms

Payment Methods Accepted:

• 💵 Cash payment
• 💳 Credit/Debit cards
• 📱 UPI (PhonePe, Google Pay, Paytm)
• 🏦 Bank transfer/NEFT
• 📄 Cheque (for AMC and bulk services)

Additional Charges:

• Extra Copper Piping: ₹150-200 per foot beyond 3 meters
• High-Rise Installation: Additional ₹500-1500 for 4th floor and above
• Weekend/Holiday Service: 20% surcharge on weekends
• Emergency Service: ₹500-1000 additional charge

5. Customer Responsibilities

Before Service:

• Access: Provide clear and safe access to AC units
• Power Supply: Ensure stable electrical connection is available
• Information: Provide accurate details about AC problems
• Preparation: Clear the working area of personal items

During Service:

• Supervision: Be present or designate an authorized person
• Safety: Keep children and pets away from work area
• Cooperation: Assist technicians as reasonably required
• Documentation: Review and sign service completion documents

After Service:

• Testing: Test the AC unit before technician leaves
• Payment: Make payment as agreed
• Feedback: Provide service feedback if requested
• Maintenance: Follow recommended maintenance schedules

6. Liability and Limitations

Our Liability Coverage:

• Property Damage: Covered up to ₹50,000 per incident
• Service Quality: Free rectification of service defects
• Technician Insurance: All technicians are insured

Liability Limitations:

• Maximum Liability: Limited to the cost of service provided
• Consequential Damages: Not liable for indirect or consequential losses
• Pre-existing Conditions: Not responsible for existing AC problems not disclosed
• Third-party Products: Manufacturer warranty applies to AC units and parts

7. Cancellation and Refund Policy

Service Cancellation:

• Before Technician Arrives: Free cancellation up to 2 hours before appointment
• After Technician Arrives: ₹200 cancellation fee if technician travels to location
• Work Started: Payment for work completed + materials used

Refund Policy:

• Service Defects: Full refund if service is not satisfactory
• Wrong Service: Full refund if we provide incorrect service
• Partial Service: Prorated refund for incomplete service
• Refund Timeline: 7-14 working days for processed refunds

8. Emergency Service Terms

24/7 Emergency Service Includes:

• AC completely not working
• Water leakage causing property damage
• Electrical issues posing safety risks
• Gas leakage from AC unit

Emergency Service Conditions:

• Response Time: 2-4 hours within Indore city limits
• Additional Charges: ₹500-1000 emergency fee
• Payment: Cash or UPI preferred for emergency calls
• Parts Availability: Common parts carried, others arranged next day

9. AMC (Annual Maintenance Contract) Terms

AMC Package Details:

• Basic AMC: 2 services/year - ₹1,200-₹1,800
• Standard AMC: 4 services/year - ₹2,000-₹3,000
• Premium AMC: 6 services/year + priority support - ₹3,500-₹5,000

AMC Benefits:

• Priority service scheduling
• 20% discount on additional repairs
• Free gas top-up (up to 100g per service)
• Extended warranty on AMC work
• Emergency service at regular rates

AMC Terms:

• Contract Period: 12 months from signing date
• Payment: Full amount payable in advance
• Transferability: Non-transferable between addresses
• Renewal: 15% discount on renewals within 30 days

10. Data Protection and Privacy

Your personal information is protected under our Privacy Policy. Key points:

• Information collected only for service delivery
• No sharing with third parties without consent
• Secure storage and handling of customer data
• Right to request data deletion

11. Dispute Resolution

Resolution Process:

1. Direct Discussion: Contact our customer service team
2. Supervisor Review: Escalation to service supervisor
3. Management Review: Final review by management
4. Legal Resolution: Court proceedings if necessary

Contact for Disputes:

• Phone: +91-93024-11222 (ask for supervisor)
• Email: disputes@indoreacrepair.com
• Response Time: 24-48 hours for initial response

12. Modifications to Terms

We may update these Terms of Service to reflect:

• Changes in service offerings
• Legal or regulatory requirements
• Pricing adjustments
• Operational improvements

Notification of Changes:

• Website posting with 30-day notice
• Email notification to AMC customers
• Phone notification for significant changes

14. Governing Law

These Terms of Service are governed by the laws of India and the state of Madhya Pradesh. Any disputes arising from these terms will be subject to the jurisdiction of courts in Indore, Madhya Pradesh.